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1. "Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling any situation"

by Bacal (Robert) | [AUTHOR].

Publisher: 2005; Tata Mcgraw Hill Co LtdAvailability: Items available for loan: Kumaraguru College of Technology (1). Location(s): MGCL Shelf No 1059 658.811 BAC.

2. Perfect Phrases for Performance Reviews

by Max (Douglas) | Bacal (Robert).

Publisher: Delhi Tata McGraw-Hill Publishing Company Limited 2004Availability: Items available for loan: Kumaraguru College of Technology (1). Location(s): MGCL Shelf No 972-974 65 MAX.

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